RETURNS & REFUND POLICY

Version v1 · Draft template — to be reviewed by a qualified attorney before launch. Bracketed [PLACEHOLDERS] should be filled in by the business owner.

Sold As-Is

[PLACEHOLDER] Auction items are generally sold AS-IS, WHERE-IS with all faults.

When Returns Are Allowed

[PLACEHOLDER] Returns are accepted only when the lot listing explicitly states a return is allowed, or in the case of a materially misrepresented item.

Damaged or Misrepresented Items

[PLACEHOLDER] Report damaged or misrepresented items within [CLAIM WINDOW] with photos. Approved claims may be refunded or replaced at the owner's discretion.

Refund Approval

Refunds require owner/admin approval and are processed via the original payment method.

No Refund After Pickup/Shipping

[PLACEHOLDER] Once an item is picked up or successfully delivered, the sale is final unless otherwise stated.

Contact

[BUSINESS LEGAL NAME] · [CONTACT EMAIL] · [PHONE]